From psychology to customer success. I've always been closest to the customer.

I started in psychology and social work — understanding how people think, communicate, and behave under pressure. That foundation never left.

I spent two years working with startups as a CX and product designer, mapping customer journeys, identifying friction, and building solutions that improved onboarding and retention. I learned how to think about customers at a systems level, not just a service level.

Now I'm bringing both together — the front-line customer experience and the product thinking — in customer success and CS roles where understanding people is the job.