Sydney, Australia
4+ years at the front line across hospitality, retail, fitness, and events. A psychology background that shapes how I listen and respond. And two years working inside startups to understand what keeps customers — and what doesn't.
4+ years of front-line experience across hospitality, retail, fitness, and events.
Two years inside startups, mapping where customers drop off and why — and building fixes.
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About
I started in psychology and social work — learning how people communicate, what they actually need, and how to respond under pressure. That foundation shapes everything I do in customer-facing work.
4+ years at the front line across fitness, hospitality, retail, and events. I've handled complaints, managed escalations, onboarded members, and kept service standards high across every environment I've worked in.
I also spent two years inside startups mapping customer journeys and identifying where people drop off. That means I don't just resolve issues — I understand the systems behind them.
Contact
Open to full-time customer service and customer success roles in Sydney.