Customer solutions specialist.

I started in psychology and social work, learning how people communicate, what they actually need, and how to respond under pressure. That foundation shapes everything I do when working directly with customers.

4+ years at the front line across fitness, hospitality, retail, and events. I've handled complaints, managed escalations, onboarded members, and kept service standards high across every environment I've worked in.

I also spent two years inside startups mapping customer journeys and identifying where people drop off. That means I don't just resolve issues. I understand the systems behind them.

Now I've brought both to Reckon as a Customer Solutions Specialist: frontline customer work and systems thinking, finally in the same job.